It is important that your Wojomarket Account has a secure, private password at all times.

Changing your password:

• Sign in to your cmspro club Account via the button at the top right corner.
• Hover over your username and select Account Settings from the drop-down.
• Enter your desired new password.
• Click Save Changes. 

For maximum security you should :

• Change your password regularly,
• Keep your password private and never give it out,
• Have a unique password for the marketplaces, and
• Have a complex password comprising of uppercase letters, lowercase letters and numbers (you can use a password generator if you wish).

Password security is extremely important on any web service, and so for your security there are certain passwords that the Wojomarket cannot accept when creating an account or changing your password.

The Wojomarket validate your password against a number of different factors to make sure it's secure. We estimate your password strength by looking for common dictionary words, passwords, names, and permutations of those words using common substitutions. If you’re planning on earning money on the site or depositing funds it is especially important that your account is safe and secure from hackers.

When setting or updating a password, you’ll be notified if your choice does not pass our validation, and prompted to create a stronger password. This will occur if your password is:

• A weak combination of common dictionary words or passwords (e.g. password);
• A weak permutation of one (p@ssw0rd, password123);
• A variation on an Wojomarket term, your username or your account details
  (e.g. market123);
• Too short or;
• Otherwise insecure.

We highly recommend using tools like 1Password or Lastpass to help you generate and store a randomly generated strong password for each service you use.

For maximum account security, you should:

• Have a complex password comprising of uppercase letters, lowercase letters and numbers (you can use a password generator if you wish), 
• Have a unique password for the Wojomarket 
• Change your password regularly
• Keep your password private and never give it out.

If you've forgotten your password, you can retrieve it via the following steps. 

• On the Wojomarket, select Login on the top right of the header.
• Choose the appropriate option from the 'Password Reset' form. 
•  If you need to have your password reset, enter your wojomarket email address at the password reset prompt.

An email will be sent to the address associated with your account details. This email will contain link to reset your password. 

Contact Support if you need further assistance after completing this procedure.

Usernames can be changed by support. If you wish to change your username, please contact support and state the reason you'd like to change your username, your current username and your first name and last name. Please also include three choices for a new username, listing your highest preference.  

Usernames can contain upper or lowercase letters, numbers, underscores . They cannot contain special characters or symbols. 

Note: If support receives repeated requests for username changes or has reason to believe a change in username will cause administrative problems, they may not be able to process a username change.

If you wish to close or remove your account, please contact support. 

Ensure you contact support from the email address that is registered to your account (for security purposes), stating that you want your account removed. Please note that account removal means you will no longer be eligible to withdraw earnings on your account or access the items which you have purchased.

We always value feedback, so please let the support team know if there has been anything you've been unhappy with on the Wojomarket.

Before you can become an author on the Wojomarket, there are a few things you need to know. Please read this article to ensure you have a thorough understanding of the authoring process.

How the Wojomarket Works

Note: Transactions are between you and the purchaser. This has the legal implication that if you are doing something wrong such as breaching copyright, you are responsible and liable. The consequences of unlawful action can be severe, so please take care.

How does Authoring work?

As an author, you upload files - taking care to prepare your items according to the upload instructions. Once uploaded, your item is inspected by our review team to ensure that it is well made and suitable for the Wojomarket. If your item is approved, the reviewer inspecting your item will give it a price and the item will appear for sale.

There are two types of rejection. If an item is soft-rejected, the reviewer will provide an explanation as to what improvements need to be made. If an item is hard-rejected, the reviewer will provide an explanation as to why it is not appropriate for sale.

In both approval and rejection cases, you will receive an email to let you know the outcome of your upload.

How Do Authors Make Money?

You will receive a percentage of every sale you make. All our sellers are non exclusive, which means you can sell your itemes on any other site you choose. Rates start and end at 80%

How is Payment Made?

When you sell an item, earnings will be deposited into your account balance. Your earnings can be used in the following ways:

• To purchase files on the Wojomarket.
• Once your balance has reached $50, you may request a payout to a PayPal account that you specify via your Account page.
• Once your balance has reached $500, you may request a payout by bank transfer. Payment by bank transfer often incurs bank fees and charges.

All payment requests are processed at the start of each new month and paid out on the 15th of that month. For example, if you request a payout on the 20th of March, payment will be made on the 15th of April. If the 15th of the month falls on a weekend or Canadian public holiday, payment will be made the next business day.

Technical Requirements

For an item to be accepted on the Wojomarket it needs to follow the upload instructions and meet our quality standards.

Quality Requirements

When the review staff inspect your items, they will be considering these criteria:

• How useful the item is.
• Whether the item contains any potentially offensive content (Eg. Violence, sexual content, offensive language content).
• The aesthetic value of the item.
• The standard of the item's construction.
• The item's level of customizability.

Other Reasons Items Might Not Be Approved

Occasionally, items will be rejected for other reasons. These reasons include:

• If similar items are already in the library.
• If the files are corrupted or we suspect they carry a virus.
• If the item is difficult to use or implement.
• If the item does not meet marketplace quality or aesthetic standards.

Annual Review of Files

Every year, items on the Wojomarket are reviewed to ensure the library remains up to date with current software and trends. If your item does not pass review, you will receive email notification and your item will become inactive after 30 days.

Legal Requirements

As an author you have the responsibility to only sell things that belong to you. By selling an item, you are making an agreement not only with Wojomarket but with anyone who buys your item that you own full copyright to that item, and have appropriately licensed any auxiliary content that it makes use of.

There are very serious consequences for doing the wrong thing when it comes to copyright so make sure you read this section very carefully and avoid misusing another person’s work. If after reading this section you are still unclear you should contact support to answer any questions you have.

Wojomarket takes copyright violation very seriously. If we discover that a work has violated copyright we will ban the author from the Wojomarket, freeze any funds made from the sale of that work and in some cases the injured party will take legal action against you – ensure you are aware of the rules.

What is Copyright?

You can find a full definition of copyright on the U.S. Copyright office website . The following is a very short description.

Copyright is a legal concept that gives the creator of an original work exclusive rights to it. The copyright holder has the right to choose if anyone else can use, adapt or resell their work and have the right to be credited for that work.

Only the copyright holder of a work may do the following:

• Make copies of the work and distribute them.
• Create derivative works or alter the work in any way.
• Sell the work in either it’s original version or in an altered form.
• Grant or sell licenses to use the work.

Remember the creator of a work retains copyright to it even if they don’t expressly tell you so.

Licenses and Using Other People’s Work

The author is responsible for all copyright use or potential copyright violations in his or her files. For you to make use of another person’s work you need an express license to do so.

Different licenses allow you to do different things. You need to look carefully at licenses to see what they permit and what they do not. To use an asset such as a photo, music loop or code snippet in an item you want to sell on the Wojomarket, you require a license that allows the asset’s use in items for resale and redistribution

What happens if there doesn’t appear to be a license?

Oftentimes you will find something that you wish to use which doesn’t appear to be licensed. In this situation you must contact the original copyright holder and get written permission.

The penalties for breaching copyright can be severe. Wojomarket takes copyright violations very seriously and will not tolerate copyright violation on Wojomarket.

What is a Copyright Infringement?

A copyright infringement or violation is the unauthorized use of work that is covered by copyright. If you use, alter or sell another person or company’s work without a license or their written permission then you are violating their copyright and are breaking the law.

If you suspect another file has infringed on the copyright of your work or others, you should contact Wojomarket Support to report it.

Here are some requirements to comply with copyright violations:

• The item must NOT include any brand names, logos or trademarks. – For example you cannot use an Apple or McDonalds logo, even if you have recreated it, photographed it, or altered it. You cannot use a photo of a watch if the brand name of the watch is legible.
• The item must NOT be based on any other item. – For example you cannot submit a website template that is based on an established website. Similarly you cannot submit an item which is too similar to another item for sale on an Wojomarket or another website.
• The item must NOT be based on a tutorial. – For example you cannot submit an item that you created by following a tutorial, in whole or in part. Even if the tutorial writer has granted a license for use you should keep in mind that on principle the Wojomarket do not allow tutorial recreations. 
• You must NOT upload items that have been decompiled or otherwise reconstructed from another item (even if that item is your own). – For example you cannot decompile a Flash file and resell it, even if you alter it significantly.
• You must NOT upload an item that uses free or purchased components from any other source UNLESS you have an express license to do so. – For example you cannot download a file then use part or all of it in a file for sale unless it specifically states that it is usable in items for resale.
• You must NOT upload an item that uses government or military property – For example you cannot submit an item that contains a presidential seal or military insignia.
• You must NOT purchase or download any item then resell it – You cannot submit an item that you have purchased or downloaded from another site.
• You must NOT purchase or download any item, alter it, then resell it – You cannot submit an item that you have purchased or downloaded from another site and then altered.
• You must NOT use photos, videos or sounds in your files UNLESS you have a license to resell them. – The only photographs/videos/sounds allowed in files are those that are:
• Created by the author
• Purchased or acquired under an appropriate license that allows use in an item for sale
• Downloaded from the Wojomarket Asset Library (a free resource we provide)
• You must NOT upload an item that includes a recognizable human feature UNLESS you have a signed model release. A model release is a legal document that must be signed by the model granting permission to use their face or recognizable feature.
• You must NOT upload an item that includes a recognizable private location UNLESS you have a signed location release. A location release is a legal document that must be signed by an authorized person granting permission to use an image of the location.

Licenses

When you sell an item on the Wojomarket you are granting purchasers a license to use the item. There is a regular license that ALL items must be sold with. This regular license allows the use of your item in a purchasers projects for either personal or commercial use without the payment of any further fees or charges after the initial download cost. If you do not want to or cannot grant these rights, they cannot be sold on Wojomarket. Please do not upload them.

From time to time Wojomarket adds other license types which you as an author can opt-in to sell. These extended licenses are more expensive than the regular license but grant extra rights. For example they may allow the purchaser to incorporate the item into something which they then sell. So they might buy an illustration and then make a T-shirt design out of it which they then sell.

Learn more about the licenses sold on the Wojomarket .

Pricing

The cost of purchase of each item is decided during the review process, according to factors including quality, complexity and demand.

What are the withdrawal options?

There are four options available to authors who wish to withdraw or use their Marketplace earnings.

Payments are processed at the end of each calendar month and paid out on the 15th of the following month (or the next business day).

How do I request a withdrawal?

Authors may unofficially partner with other authors to create new items, but we advise strong caution when doing so. The Wojomarket consider the person who created an account and agreed to the terms and conditions to be the sole copyright holder of the items for sale and the only person eligible to withdraw any funds.

You are certainly free to partner with another author to create items for sale, but please keep the following important point in mind. The marketplaces enter into a legal agreement with the person that creates the account. For example, if the name John Doe is signed up, then John Doe is the sole individual the marketplaces have an agreement with, and this is the person who owns any earned funds in the account as far as the marketplaces is concerned. Only one person's name can be used. 

You are more than welcome to come to a private agreement about the account and its earnings of your own accord, but we cannot get involved in any dispute or issue. We will only issue payment out to the account holder and their nominated payment details.

A sale reversal is a transaction that has been reversed by a payment provider (PayPal or credit card provider) due to unauthorised activity on the credit card, PayPal account. Transactions are reversed when the payment provider detects unauthorised activity on the purchaser's credit card, PayPal account. The payment provider investigates the account activity, makes an internal determination, and reverses the funds. They inform Wojomarket staff of this action, and we update the author's statement to reflect the reversed transaction. 

What is the difference between a sale reversal and a refund?

Sale reversals that are recorded on author statements are not the result of a refund request or a poor customer experience. A refund can occur if an item purchased on the Marketplace is broken or is not as it was described on the item page. In this case, the buyer has dealt with the Wojomarket Support team and an assessment is made on the complaint. A sale reversal is the result of a reversal process initiated by PayPal or the credit card company based on their own fraud detection policies. 

What happens to the item purchased if there is a sale reversal?

As soon as a reversal occurs, Wojomarket immediately disables the buyer's account, removes the item from the downloads page and invalidates the purchase code of the reversed sale. 

Why can’t Wojomarket dispute the reversal with payment providers or have a policy of no sale reversals once an item is downloaded?

In the case of these sale reversals, we are notified after investigation has been completed and a decision made by the payment provider that the transaction must be reversed. We are unable to dispute these actions, as the payment provider has already determined that an unauthorised transaction has occurred. Wojomarket does not benefit in any way from these events or retain funds from these transactions. In some cases we are also charged an additional fee along with the reversal. This fee is paid for by Wojomarket and is not passed along to authors. 

What is Wojomarket doing to protect authors from sales reversals?

Our support, development and finance teams work actively to secure the Marketplace and make it a great place to do business. As part of an industry that is at the forefront of changes to the way people buy and sell goods online, the policies and processes that credit card companies and online payment providers have established are integral to our use of their services. We work actively with these payment partners to ensure that we're doing all we can to reduce the risks to our community of authors and buyers.

If you have any questions about a specific sale reversal, please contact us with our support team.

On rare occasions an author's earnings balance may become negative (or 'overdrawn') if some of the sales made before the last commission withdrawal turned out to be fraudulent or a buyer requested a refund which was approved based on our refund criteria. In some cases where an official copyright complaint has been made against an author or item, Wojomarket may withhold earnings from the sale of an item as required legally. We will deduct the required amount from your earnings account balance to cover these costs in line with our membership terms and conditions.

If you are ever unsure about a transaction on your statement or would like further clarification, please contact support.

Once your payment has been processed (assuming that you have provided us the correct account details), you will generally receive the money in your bank account in approximately two business days. However, occasionally the transfer can take up to 5 business days. If you have not received your money after 5 business days from the time you receive our payment confirmation email, then please contact support immediately and we will be happy to assist you.

Important to Note:

Wojomarket cannot be held responsible for delays, extra costs or financial loss that arises from being provided incorrect account information, so please ensure that you double check the details with your financial institution prior to submitting a request for a SWIFT Wire Transfer.

How does International Wire Transfer (SWIFT) work?

Most international transfers are executed through SWIFT, a co-operative society, founded in 1974 by seven international banks, which operate a global network to facilitate the transfer of financial messages. Using these messages, banks can exchange data for funds transfer between financial institutions. See SWIFT.

Each financial institution is provided an ISO 9362 code, also called a Bank Identifier Code (BIC) or SWIFT Code. These codes generally are eight characters long. For example: Deutsche Bank is an international bank, with its head office in Frankfurt, Germany, the SWIFT Code for which is DEUTDEFF:

Using an extended code of 11 digits (if the receiving bank has assigned extended codes to branches or to processing areas) allows the payment to be directed to a specific office. For example: DEUTDEFF500 would direct the payment to an office of Deutsche Bank in Bad Homburg.

European banks making transfers within the European Union also use the International Bank Account Number, or IBAN.

The costs of International Wire Transfer (SWIFT)

Wojomarket charges $35 for each Wire Transfer that is requested. This cost comprises of the fees charged by our bank plus our administration cost. Authors should be aware that depending on the bank or country you are receiving the money from, your financial institution may charge the recipient (you) for receiving money via wire transfer and may deduct their additional charges/commissions from the total amount received. It is your responsibility to ensure that you understand the fees which are charged by your financial institution when receiving SWIFT payments, including those that may be incurred when receiving wire transfers from an Canadian bank.

When can I get my money using International Wire Transfer (SWIFT)?

Once your payment has been processed (assuming that you have provided us the correct account details), you will generally receive the money in your bank account in approximately two business days. However, occasionally the transfer can take up to 5 business days. If you have not received your money after 5 business days from the time you receive our payment confirmation email, then please contact support immediately and we will be happy to assist you.

Important to Note:

Wojomarket cannot be held responsible for delays, extra costs or financial loss that arises from being provided incorrect account information, so please ensure that you double check the details with your financial institution prior to submitting a request for a SWIFT Wire Transfer.

Wojomarket Content Policy

1. Introduction

Wojomarket operates an online marketplace, through various content-specific sites, at which Members are entitled to sell and buy the right to use works owned or licensed by selling Members (Sellers).

Content offered for sale at each Wojomarket marketplace are works which are protected by intellectual property rights, including copyright.

In this policy, “work” or “item” means any work of authorship – be it a template, theme, graphic, code, sound clip, moving image or photograph.

Copyright is a complex area of the law. There are many misconceptions surrounding the use of works which are protected by copyright.

Copyright laws were first introduced with the advent of book publishing and since then have been updated to address the advent of new technologies permitting works to be created in different ways.

Dealing with intellectual property rights in works is also made difficult because items may also include component assets (like images) in which other rights exist, such as a trade mark or a design or a performance. There are also, in certain places, special laws which protect public buildings and laws which give people rights to their own image.

Evaluating intellectual property rights in items is complicated by these additional special laws, as well as differing applications of copyright laws in different countries.

Intellectual property laws and practice will continue to evolve and we will update our policies and knowledgebase from time to time as needed.

2. Respecting intellectual property

We recognize the importance of and respect intellectual property rights.

We encourage all Members to do the same. It’s up to everyone in the Wojomarket community to understand, and play by, intellectual property rules.

Copyright is a valuable economic right. It allows the owner of a copyright work to make an income by allowing others the right to use the work.  This is the purpose of the marketplace – to provide a forum at which Sellers and buying Members (Buyers) can come together to conduct business.

Of course, in any online marketplace there is the possibility that items may be offered by a Seller who is not authorised to do so, for example because the Seller does not own the item or does not have appropriate license rights for the item or some of its component assets.  In such cases, the Seller may be in violation of our Membership Terms, as well as having violated another’s intellectual property rights. We do not offer a copyright clearing service and rely on the promises made by Sellers about their items.

Wojomarket marketplace items are reviewed before they are allowed to be offered at the marketplace but this evaluation focuses primarily on quality control and technical issues.

But we do reserve the right to not allow publication on an Wojomarket marketplace of any content that we believe, in our sole discretion, violates the rights of any third party or otherwise violates our Membership Terms.

While we are based in Australia, our objective is to comply with copyright laws in other key jurisdictions, including the US Digital Millennium Copyright Act.

We will promptly act upon take-down notifications made in accordance with the US Digital Millennium Copyright Act.

3. What we expect of Sellers

• We expect Sellers to respect the copyright and other proprietary rights of others.
• Before Sellers offer their first item on an marketplace, they must successfully complete an online tutorial about intellectual property rights, including copyright.
• It is the responsibility of each Seller to check, and ensure, that he or she owns or has the appropriate rights to any item (and its component assets) uploaded onto an marketplace.
• A Seller must not upload any content unless he or she owns the content or has obtained appropriate licenses and consents from the applicable rights owner(s).
• We have developed the Wojomarket and Intellectual Property resource which should be read by Sellers offering items on an marketplace. 

4. What we do before Sellers can sell

• We may check each item a Seller submits for quality purposes, and while doing so we may identify, and notify the Seller of any, potential issues with the rights of others, or potential violations of our Membership Terms.
• However, we are not obliged to review submitted items for intellectual property compliance or to notify the Seller of potential issues.
• Sellers and Buyers must not assume that we will check and verify the existence or ownership of copyright. Acceptance of content by us does not mean that we have checked and cleared copyright or other intellectual property rights.

5. What we expect of Buyers

• We expect Buyers to respect the copyright and other proprietary rights of others.
• Buyers should only use items in accordance with the terms of the applicable license.
• It is up to the Buyer to obtain all necessary licenses, clearances and consents that may be required for the Buyer’s specific use of the work.
• We rely on Buyers to behave responsibly by complying with the terms of the license which they are granted to use the item.  These are limited use rights and must be strictly observed.

6. What to do if you believe your copyright is infringed

Wojomarket does not authorise or condone infringement of intellectual property and proprietary rights, like copyright.

More specifically, we do not, and have no obligation to, police copyright infringement, but we will act promptly if we receive notice of an alleged infringement made in accordance with the US Digital Millennium Copyright Act (DMCA).  We also reserve the right, but are not obliged, to investigate and act on other notifications about alleged copyright or other intellectual property infringement. 

If you claim that an item or user content offered on an Wojomarket marketplace or other Wojomarket websites infringes your copyright, you should send us a DMCA notice.

7. What we do if we receive a DMCA notice

• We will respond promptly to alleged copyright infringement notices made in accordance with the DMCA.
• Where the copyright infringement relates to an item or user content uploaded to an Wojomarket marketplace (or other Wojomarket website), we will take down the item or content on receipt of a valid DMCA notice of alleged infringement.
• The alleged infringing Member will be notified and will have an opportunity to file a counter notice.

8. What to do if you believe your other rights have been infringed (including trademarks)

If you claim that an item or user content infringes any other type of right (not copyright), please:

Set out in a notice the following information:

We will respond appropriately, depending on the context of the claim.

9. Consequences of repeat DMCA notices or violations of Membership Terms

• Serious consequences may flow from any infringement of another person’s copyright or other intellectual property.
• Sellers may become liable to the rights owner for damages and other consequences.
• Sellers whose items are the subject of repeat DMCA notices or whom we consider, in our discretion, to have committed one or more violations of our Membership Terms about intellectual property, do not meet our expectations.
• We reserve the right to deal with such Sellers by disabling their accounts, with or without prior notice. 
• We also reserve the right to withhold payment of any money standing to the credit of the Seller in their Wojomarket account for up to 12 months.

Examples of violations:

Here is a list of examples of the types of actions that will likely lead to account disablement, particularly if they result in more than one DMCA notice being made against an author.  This is not a definitive list.

• Submitting a marketplace item that is not the Member’s own creation (this can include items that are being distributed for free elsewhere but under terms that prohibit resale or redistribution, or under terms that require redistribution under specific license terms).
• Uploading a marketplace item that is the output of a tutorial in breach of Wojomarket’s house rules.
• Uploading a marketplace item that contains a virus or other malware.
• Submitting marketplace items that contain component assets that are not the Seller’s own creation and that have not been properly licensed or sourced (this includes for use in item previews).

Reinstatement

If a Seller has had his or her Wojomarket account disabled as a result of a violation, an application can be made by the Seller to be reinstated.  This is done by contacting Support. Reinstatement will not occur if multiple valid DMCA notices have been received, where counter-notifications are not submitted by the Seller.

What are assets?

Assets in Preview Files

• What are watermarked assets?
• Can I use watermarked assets from the Wojomarket in my own marketplace file preview?
• Can I use assets from the Wojomarket without a watermark?
• Can I use unlicensed (watermarked or otherwise) content from other sites in my item previews?
• What if I license an asset on another site, can I use it in my previews?
• What about videos? Can I embed a Vimeo or YouTube clip in my item preview?

Assets in the Main Download

What about using photos of people and celebrities in items?

• So what’s the issue?
• Can I use photos of famous people in my items?
• So what should I look for when finding images?
• What if I took the photo, the photo is public domain, or the celebrity is not alive?

Sourcing assets you can use: Creative Commons and Open Source

• Can I use Creative Common assets any way I like?
• What to avoid
• What about open source assets?Can I use them any way I like?
• Is there anything I need to look out for when using Creative Commons licenses?
• What about open source and GPL and split licensing?Is there anything about this stuff I need to look out for when using open source assets?

What other IP issues do I need to know about?

Introduction

When you’re creating items for our marketplace it can be incredibly useful to use assets that you didn’t create to showcase your item. For example, you’ve created an awesome slider for a website banner and you want to populate the slider with some nice photos. Another example might be if you’ve created a logo reveal and want a cool audio track to play during your item’s preview. This article will explain what assets you can use in your items and some IP issues you’ll need to be aware of. Before we get stuck into the juicy details keep in mind the 2 rules of thumb which are: 

What are assets?

When we’re talking about assets we mean things like photos, illustrations, videos, code or music (and so on) that may form a part of your item, or item preview. Your item is what you actually license on our marketplaces. 

Many items on Wojomarket have a preview as well as a main file. The preview files are only viewed online, whereas the main files are downloaded and distributed to buyers. This makes the rules for using assets in each the preview and main files different, although assets still need to be licensed for preview use if you haven’t used watermarked Wojomarket assets.

Assets in Preview Files

When we talk about item previews, this picks up previews and live demos of a marketplace item, regardless of where they are hosted. Assets used in item previews need to be properly licensed for commercial use. Because the asset is not being resold or redistributed, you will not need a re-sale or re-distribution license as you would for use of that asset in the main file.  However you will still need a license for a commercial use (reproduction) for use within the preview.  It’s important to read each license of any asset you’re intending to use carefully to make sure your use of the asset complies with the license terms.

Can I use watermarked assets from the Wojomarket in my own item’s preview?

Yes, you may use watermarked Wojomarket marketplace items (with the Wojomarket watermark) in this way:

• You do not need to ask permission of the other author of the watermarked asset.
• You can only use the watermarked asset in your item preview, not the download file.
• You need to credit the author of the watermarked asset and link back to the original asset page in your item description.

Can I use assets from the Wojomarket without a watermark?

Yes you can if you buy a Regular License. This will allow you use the asset you’ve purchased in your item preview – you don’t need to use the watermark, and you don’t need to credit the author or provide a link back (but it’s always nice to credit your fellow authors if you want to!).

Can I use unlicensed (watermarked or otherwise) content from other sites in my item previews?

No. You cannot use unlicensed assets. Almost all stock services and any assets sourced from search engines do not give you the right to use any file even if you leave the watermark in (and Wojomarket does not allow watermarks from others in marketplace previews).. Don’t forget that you are responsible for ensuring you have the correct license for all assets you want to use in your items.

What if I license an asset on another site, can I use it in my previews?

Yes you can use the asset in your item preview, if you have licensed it from a service which gives you the right to use the asset in your item preview, that is a commercial use license. Again, you are responsible for ensuring you have the correct license to use the asset in the way you intend.

What about videos? Can I embed a Vimeo or YouTube clip in my item preview?

Yes, generally. Check the terms of the video sharing site; YouTube and Vimeo allow clips to be embedded even for commercial use under certain conditions. Although a video sharing site might technically allow you to embed a video you still need to consider the content of the video you’ve chosen.  Ask yourself: is the content appropriate for use in my item preview? Just like you would for a still image, consider whether the video content contains trade marks, objects that might be under copyright, and identifiable people. All these things might not have been cleared or released for your particular use in an item preview.

Assets in the Main Download

To be able to use an asset in your main download (the ZIP that gets distributed to the buyers), you must have the rights to resell the asset. Though having the right to resell is usually enough, always read the license of the asset you’re using carefully to make sure there’s nothing else that might prohibit you from distributing the asset.  For example, check whether the asset can be distributed in any format, or whether it needs to be incorporated into your item such that it cannot be extracted by end users on a stand-alone basis.

What about using photos of people and celebrities in items?

Using photos of people in your item previews is a great way to liven them up and make it real to buyers. In short, because there are a few things to consider, we think the best way to get images of people is from reputable stock photography “commercial use” collections like PhotoDune or other commercial stock libraries. It’s of course your responsibility to make sure your photos are properly licensed and contain appropriate content.

So what’s the issue?

There are different rights people have to control the use of photos of themselves. These include rights of publicity, rights of privacy and consumer protection laws. These rights are separate to the intellectual rights in the actual photo file itself.  So, if Louise takes a photo of John, Louise would own the copyright in the photo itself.  But John may have a say in how the image of him is then used.This is why your marketplace items need to use only ‘model released’ images.  This generally means that identifiable people in the image have consented to their photo being used in any way – editorial or commercial.

Can I use photos of famous people in my items?

No. To keep things simple, think of marketplace items and their previews as a commercial activity.  So that means, no photos of famous people, sportspeople, musicians, DJs or anyone else who earns their living from having a public presence (even if these people are no longer alive). Photos like these can be used in ‘editorial’ situations like a news website or blog, but the approach on the marketplace is to keep them out of marketplace items.

So what should I look for when finding images of people?

You should always check licenses and terms and conditions on the sites where you are looking for images.  If you’re not sure whether images on a site are model released, ask the site. Also, be aware that some sites have ‘editorial’ collections, which won’t be suitable for use in your commercial marketplace items or their previews. You’ll need a license that allows commercial re-distribution. If the photo is for use in your item preview only, then you still need a commercial use license but not necessarily one that allows re-distribution.

What if I took the photo or the photo is public domain?

We’re not talking here about a PhotoDune or VideoHive author, as stock photo and stock video footage have their own detailed model release requirements. What we’re talking about is if you take your own photos for use within other marketplace items. In this case, you’ll need to get your own model releases from the people in them.  We’re not expecting you to submit the releases to us, and you can decide how formal the model release is.

If a photo is in the public domain, that means the copyright in the photo has expired, but that doesn’t necessarily affect the rights of the person in the photo. The same issues about people images will apply.  

Sourcing assets you can use: Creative Commons and Open Source

Licensing can be a complex business! That’s why Creative Commons and open source were founded to help give content creators an easy way to distribute their work while specifying some simple factors such as whether the work could be used commercially or modified. For our marketplace users, CC and open source licensed materials can be a great source of assets to use in item previews and even main files. This section explains what kinds of licenses you should be looking for, where to find content, and what to avoid.

Can I use any Creative Common assets any way I like?

No. Every CC license has a short name and description which explains in a simple way what that license allows a person to do. There is also a full legal license if you wish to read it thoroughly. Not all CC licenses are appropriate for content that you intend to use in or on a marketplace item, so you have to pay attention to the license type.

The licenses you CAN use with marketplace items are:

• Attribution, CC BY
• Public Domain

Some important things to understand are:

What to Avoid

Avoid the non-commercial CC licenses such as the Attribution-Noncommercial CC BY -NC license. Also avoid CC licenses that contain the ShareAlike term such as the Attribution-ShareAlike CC BY -SA license. ShareAlike licenses mean that the work you are creating (i.e. the your marketplace item ) needs to also be licensed under the same ShareAlike license. This isn’t appropriate for our marketplace where the Wojomarket licenses apply.

And avoid licenses with the NoDerivs - ND term. The way the - ND license terms are written, all that is allowed is format shifting of items, and compiling items into collections (like an anthology). Remixing or adaptations are not allowed, and that would include using an item within your marketplace item (even if you don’t alter the CC item itself).

Also remember to consider the content of the CC asset, like visible people in photos.

When you use free assets such as CC assets, you are taking some risk that the person making the asset available actually owns and created the asset, and didn’t themselves take the asset from elsewhere. Use your common sense when finding CC assets.

Where can I find CC assets?

There are a lot of sites that index their content according to what CC license the creator has granted. Most famous of all is Flickr, but the list also includes some YouTube videos, Jamendo for music, Fotopedia, Wikimedia Commons and the Open Clip Art Library.

Happily there is a really easy way to search these libraries for Commercial CC licenses using the Creative Commons search page with a check in the box to find content that can be used for ‘commercial purposes’. You can start searching CC content here. 

There are also other sources of CC-licensed content such as the Blender open movie projects used to create Sintel, Big Buck Bunny, Elephants Dream and Yo Frankie!

What about open source assets? Can I use them any way I like?

No, not in any way you like! Open source assets have licenses attached to them, so please read the license terms first. Like creative common assets, this is a common misconception that because something is ‘open source’ it’s free and I can do whatever I like with that asset. This is not the case. It is true that anything licensed as ‘open source’ should have some common elements outlined here but the specific licenses vary in what they do and don’t allow.

If you still have any questions let us via a support ticket. 

What other IP issues do I need to know about?

As we’ve explained in some detail above, using assets in your items, both in a preview and in the main download file, needs your close attention. Always remember that you can only use assets in your items that you own or have a license to use. It’s your responsibility to make sure you’ve used any assets in your items legally and only in the proper way. You may consider using Creative Commons and open source assets, which of course still need to be considered carefully.

Contents

• What is Copyright?
• Who owns Copyright?
• How is Copyright Infringed?
• Copyright myths
• What other IP issues do I need to know about?

What is Copyright?

Copyright is a legal concept that gives the author or creator of an original work the exclusive right to do certain things with that original work. The copyright holder has the right to choose if anyone else can use, adapt or resell their work and has the right to be credited for that work. 

Copyright protection is principally given to works that are literary, dramatic, artistic and musical works, cinematograph film, and television and sound broadcasts.

Only the copyright holder of a work may do the these things:

The creator of a work retains copyright to it even if they do not expressly tell you so.

Who owns Copyright?

The general rule is that:

• The author or creator of a work owns the copyright in the work.
• The producer or maker of a film or sound recording usually owns the copyright in that film or sound recording.
• The broadcaster owns the copyright in a broadcast.
• A publisher owns the copyright in a published edition.

However, in some places around the world there may be important exceptions to the general rule. For example:

• Employment – works made in the course of the creator’s employment is usually owned by the employer.
• Journalists – where work is created by a journalist employed by a newspaper or magazine, the journalist may retain certain rights, while the employer will own all other rights.
• Commissioned photographs and videos – if photographs or video recordings are commissioned for a private or domestic purpose, then the person who commissions the work may acquire copyright in the work, whereas in most other cases of commissioned works, the author owns copyright.

It is important to note that:

• The ownership of copyright can be transferred or assigned to another person. For example, the photographer for a magazine shoot may sign an agreement that the publisher owns the copyright in the photographs.
• Copyright ownership can usually only be transferred if there is an assignment in writing.
• Any one or more of the exclusive rights held by the owner of copyright can be licensed to another person, either on an exclusive or non-exclusive basis. 

For example:

• The author of a book may grant an exclusive license to a producer to make a film based on the book.
• A software developer may grant its customers a non-exclusive license to use its software.

In each case, the author or software developer would retain ownership of copyright, but just grant the producer or the customer the right to use the work for the purpose specified in the license.

How is Copyright Infringed?

Copyright is typically infringed if a work protected by copyright, or a “substantial part” of it, is used without permission in one of the ways exclusively reserved to the copyright owner. But in some countries there are special exceptions which allow copyright material to be used without it being an infringement – for example, “fair use” exceptions.

When assessing whether a part of someone else’s work that you wish to use is a “substantial part” you need to consider whether it is an important, essential or distinctive part. The part does not have to be a large part to be “substantial”. It is the “quality” of the part not the “quantity” that is important. Even if you change or add to a part of someone else’s work, you can infringe copyright if the part that you use is an important, essential or distinctive part of the original work.

A person who infringes copyright can be sued by the copyright owner and taken to court. A court can order a range of things, including that the infringer pay compensation and pay the copyright owner’s costs. In some cases, a person who infringes copyright can be charged, and can be ordered to pay a fine or, in serious cases, can be imprisoned.

Examples of copyright infringement include:

• Making unauthorized copies of a work protected by copyright.
• Using a song in a video without the permission of the owner of the recording and the song writer.
• Publishing someone else’s work without their permission, even if you correctly credit them.

Copyright may also be infringed by:

• Authorising someone else to infringe copyright – for example, by asking or encouraging someone to infringe copyright, or by providing them with the means to do so.
• Importing items containing copyright material for sale or distribution, without permission – for example feature films on DVD.
• Circumventing a mechanism that controls access to digital material.
• Distributing or selling pirate copies of copyright material.
• Recording or filming a live performance without the performers’ consent.
• Permitting a place of public entertainment to be used for infringing performances or screenings.

Copyright Myths

If it’s on the internet, then it’s in the public domain and I don’t need permission to copy it.

The internet is not exempt from copyright law! In most countries, copyright owners and the relevant authorities are able to apply traditional copyright laws to works on the internet. A copyright owner enjoys certain exclusive rights, including the right to copy and communicate a work. So it is copyright infringement to place someone else’s work on the internet or to download or copy it from the internet, without the copyright owner’s consent.

If I don’t sell it or make a profit, then it’s not an infringement.

It’s not relevant to copyright infringement whether you make any money from the unauthorised sale or distribution of a copyright work. It can  still be a violation of the copyright owner’s rights and there can still be damages awarded against you, especially if your actions harm the value of the work.

It’s not protected by copyright unless it has a copyright notice.

It is not mandatory to have a copyright notice on a work. However, a copyright notice strengthens the protection, by warning people that the work is copyright protected, and in some countries by allowing the copyright owner to get more and different damages. If a work looks like something that can be protected by copyright (e.g. a literary, dramatic, artistic or musical work), you should assume it is. You should not use anyone else’s work unless you know the source.

I don’t need permission to use it because I gave the author credit.

Giving credit means you are not a plagiarist. However, merely giving credit is not a defence to copyright infringement – you still need to obtain the permission of the copyright owner to use the work.

I’m only using a small portion or 10% of the original work.

While in some countries there are “fair use” exceptions, copyright is usually infringed if a work, or a “substantial part” of it, is used (without permission) in one of the ways exclusively reserved to the copyright owner.When assessing whether a part is a “substantial part” you need to consider whether it is important, essential or distinctive part. The part does not have to be a large part to be “substantial” for the purposes of copyright law. A “substantial part” may be a very small portion, and less than 10%, of the entire original work. It is the “quality” of the part not the “quantity” that is important.

What other IP issues do I need to know about?

Other intellectual property rights and legal theories include:

• Trademarks – a distinctive word, phrase, letter, number, sound, smell, shape, logo, picture, aspect of packaging or a combination of these which is used by a trader to identify that its goods or services originate from a particular source or to distinguish its goods or services from another trader. A trademark owner has the right to stop others from using the trademark, or any deceptively similar trademark, on or in connection with goods or services that are identical or closely related to the goods or services of the trademark owner. In many countries, a trademark owner has enforceable rights in a trademark regardless of whether it is registered.
• Patents – an exclusive right to commercially exploit an invention (i.e. a device, substance, method or process) which is new, inventive and useful. A patent must be registered before the owner acquires the exclusive patent rights.
• Designs – a new and distinctive shape, configuration, pattern and ornamentation which, when applied to a product, give it a unique appearance. The registration of a design gives the owner protection for the visual appearance of the product.
• Passing off / fair trading – passing off occurs where someone uses the name, goodwill or identifier of another in a manner that misrepresents to the public that they are, or have an association with, that other person.

These types of intellectual property rights can sometimes overlap with each other. For example:

• The owner of a corporate logo may own the copyright and trademark rights in that logo. The copyright prevents unauthorized copying or communication of the logo and the trademark rights prevent use of the logo by another trader on goods or services that are identical or closely related to the goods or services of the owner.

Disclaimer: Wojomarket is not a legal body which is qualified to give you advice on these matters.  Any suggestions on this page are to be considered general and not specific to your situation. When sending legal documentation or taking any form of legal action, we recommend you consult with a legal professional. We can take no responsibility for the repercussions of following the suggestions in this document.

How to Issue a DMCA Notice

A Correct DMCA Notice Should Do The Following

• Identify the item on the site/location that you claim infringes your copyright (including the relevant URL)
• Identify your copyrighted work (including the relevant URL)
• Explain how you believe the infringing item violates your copyright.
• Include your full name and contact details, including address, phone number and email address.
• Include the statement: “I have a good faith belief that use of the copyrighted materials described above as allegedly infringing is not authorized by the copyright owner, its agent, or the law.”
• Include the statement: “I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.”
• Be signed and dated by you.

Sending this legal document is very serious and should only be done when you are sure a breach has taken place.  Due to the nature of the notification it is generally acted on by the recipient immediately. If it is not, it is your responsibility should you wish to follow it up.

On Wojomarket authors sell a range of items including themes and plugins for open source platforms. These platforms include WordPress, Drupal, Joomla, and a number of others, most of which are licensed under the General Public License (GPL).

Themes and plugins sold on the Wojomarket are sold under a default split license. This means authors can protect their rights and freedoms to respect (and comply with) the GPL as well as to control their own work.

What does using the GPL mean?

If you want to use something that is licensed under the GPL (whether as a buyer or an author) then, to meet the terms of the GPL, the GPL license must also be included with the item when it’s distributed because those terms also govern any further use of the part of that item that's distributed under the GPL. For an author, this means that when they upload their item, it should include a text file containing the GPL.

To make this process easy for authors we have made the license text files available, as well as a useful Read-Me to include with the license. When an author selects the item’s category during the upload process they can simply include these text files.

If an author is releasing a theme or plugin for a platform that is licensed under the GPL, the PHP code and integrated HTML of the theme or plugin must be distributed under the GPL.

So, when a buyer purchases an item from Wojomarket, and finds the GPL license text enclosed, this license applies to the item’s PHP code and integrated HTML. Other assets that are a part of the item may not be covered by the GPL - the Read-Me file will explain the separation.

What about Wojomarket’s license?

Wojomarket's license for themes or plugins sold on the marketplaces covers all the components of these items, except for the specific components covered by the GPL. This is why it’s called a split license: because different license terms can cover individual components that make up a single item.

The PHP component and integrated HTML are covered by the GPL. The rest of the components created by the author (such as the CSS, images, graphics, design, photos, etc) are covered by the marketplace license.

How does Wojomarket’s license protect authors?

Owning copyright in an original work gives you the right to decide how that work is used. When an author sells an item on the Wojomarket, they use that right to agree to use our licenses when they sell items to buyers. The licenses set out how a buyer can use the item and the restrictions on that use. 

Our licenses also allow for specific components of an item, which inherit the GPL from the platform they’re built for, to be licensed under the GPL. Using this split license complies with the GPL’s requirements, while still providing protection of the author’s copyright on assets they’ve created.

Authors of items made for GPL-based platforms can also choose to offer some individual items as 100% GPL. This applies only to WordPress themes and plugins currently. 

What about other assets and other open source licenses?

Often an author will use other assets in their items that are created by a third-party, such as certain JavaScript libraries. These third-party assets most often come with their own licenses, and authors must make sure they have appropriate rights and permissions to include them with their item.

When you 'purchase' an item from Wojomarket, you're actually purchasing a license to use that item. Some items have several options for licenses, depending on what you plan to do with the item. All the information on our licenses, including an overview, FAQs, and complete licensing terms can be found on the Wojomarket Licenses page.

If you have an enquiry not covered by that information, contact Support for assistance. 

This article contains instructions on preparing your file for submission to Wojomarket.

Save your main file(s):

Organize your file and documentation so that it is easy to view, edit and understand. Group, label and organize common elements so that buyers are able to easily edit your file. The more editable your file is, the more valuable it is to buyers. Ensure that you validate your code, and code in a style that represents the latest and best practices in the industry.

Note: Placing all scripts, images, and documentation within the root of your directory is not acceptable, and is grounds for rejection.

If you’re submitting:

• HTML5, ensure your item does not require Javascript to function. This category is exclusively for high-level CSS components which go above and beyond what is readily available for free on the web.
• An App, ensure that your app is focused on improving workflow for web developers.
• A Plugin, we highly recommend that you link to a live preview demonstrating your plugin's functionality on your own server.

Check your assets:

Make sure you have the right to use any of your assets in a commercial resale work. If you have assets that are linked to the main file, be certain you've included them in your .zip file.

Create a help file:

This should include concise instructions on installation, customization and use, written in English and formatted as a .pdf, .doc, .txt, or HTML document. Keep in mind that buyers may have little to no familiarity with design software, so incorporate clear explanations and visuals when necessary. You may create a screencast or flash instructions in addition to, but not instead of, text instructions.  Feel free to record short video clips to demonstrate the functionality of your item. Sites like Screenr offer free recording and hosting tools.

Note: Do not assume that the buyer of your item has any significant level of coding knowledge. When preparing your documentation, treat the buyer like a beginner.

Final Steps: 

Check that your preview image, thumbnail, title, description and tags follow our formatting standards. Put your finished design and all supporting information into a single zipped folder. 

Upload your file to Wojomarket!

This article outlines each step of the upload process for Wojomarket Follow it as you upload your items to ensure that your submissions meet our formatting and technical standards.

Name & Description

The name field should always be relevant, concise, and professional looking. The following are examples of good and bad naming practices:

Your description must accurately describe all elements of your main file - ensure you mention anything shown in the preview not included in the main .zip and note if any main element is rasterized, outlined or otherwise not editable. If you're using non-standard fonts in your item, these must be documented in your description.

You should not include links to external, competing services including items for sale on your own website.

Files

Image Preview

Create a 800x400 JPG for your preview image. Make sure your preview image is an accurate representation of your file. Your preview image must not contain trademarks or images of celebrities. 

Thumbnail

Create an 80x80 JPG, PNG for your thumbnail. Make sure your thumbnail accurately represents your file.

Main File

Save your main files into a .zip folder, including all instructions. Ensure the files are organised in a clear and orderly fashion.

Preview Image Set (Optional)

You can provide additional preview images. They must be JPGs no larger than 1200x1200px, and named in the order that you want them to appear using the following format: 01_preview1.jpg, 02_preview2.jpg, 03_closeup.jpg. Create a .zip folder containing your additional preview images.

Category & Attributes

Choose a suitable category for your file. 
Select which filetypes are included in your download.
Select which software and versions of software your file can be opened in.

Ensure you match any attributes in these forms to the attributes of your file.

Tags

Tags should be lower case, separated by commas, spelled correctly (using American Standard English) and should relate to your item, its specifications and its possible uses. Do not use the same tags for every item. Each tag must be relevant to the item it is applied to. 

• You may enter up to 15 tags. 

Note: Tags may be more than one word. EG. “community service”, “cross-media”.

Notes to the Reviewer

Enter any relevant information you wish to send to the reviewer.

When using images containing recognizable human faces or private locations, link to a scanned version of a filled out and signed model or location release.

Refer to the following guidelines before submitting items to the Bootstrap Skins category. 

Technical Requirements

• Skins with default styles will not be accepted. 
• Skins must be modified enough to be unique from the default Bootstrap styling. 
• All default elements are required. 
• When possible, the CSS code styling must follow the Bootstrap core styling.
• CSS should be ID-less, fully class based and only use as many rules as necessary (ie. no bloated CSS). 
• Where possible, code-generated graphics (CSS3 gradients, etc) should be used instead of images. 
• Skin directory structure should follow the default Bootstrap directory structure.
• The core LESS files are not required for submission, but adding them can be helpful to customers who use LESS.

Documentation Requirements

• Instructions on modifying core UI elements are required when the CSS for the element is drastically changed.
• All custom plugin (eg. jQuery) or replacement plugin usage must be well documented with clear instructions.

The Wojomarket only accept deposits  with a minimum of $20 and a maximum of $300. Some of the content on the Marketplaces sells for as low as $5. We are, however, unable to allow deposits under $20 as the transaction fees for these deposits mean that they are currently not sustainable for the Marketplace. 

The Buy Now option is available to buyers who do not wish to make a deposit. Buy Now allows instant purchase through PayPal. 

Mistakes happen to the best of us!  If you have accidentally purchased an item twice, please contact support with the details of your double purchase. We will then check our server logs for verification and credit your account as appropriate.

Note: if we credit your account, all license benefits associated with the secondary purchase are null and void.

You must have an account to purchase items on the Wojomarket. Signing up for an account is free and easy. Simply select "Register" in order to become a member.

After you’ve completed a purchase, the download links for the item are automatically added to your Marketplace account’s download area. The download links you receive will include a Main File or Installation package and also the License Certificate which includes your Purchase Code.

To access your Purchase Code for an item:

• Log into your Wojomarket account
• From your account dropdown links, select ‘Downloads’
• Click the ‘Download’ button that corresponds with your purchase
• Select the ‘License certificate & purchase code’ download link. Your Purchase Code will be displayed within the License Certificate.

The Wojomarket offer two options to purchase files; Buy Now for convenient one-off purchases, and Prepaid Credits for multiple purchases to save you money. All purchases are made in U.S. Dollars. All major credits cards are accepted via Paypal.

Why choose Prepaid Credit?

By choosing the prepaid credit option you will receive additional 10% on top of your deposit. On every $1.00 deposited we'll add additional 10¢. Prepaid credits can be used to purchase items on Wojomarket, and are accepted through Paypal.

To prepay you can either click Make a Deposit in your user drop-down, or click to purchase an item you wish to buy and choose Buy with Prepaid Credit. You can then deposit a minimum of $20 to your account and use it to purchase any files.

Note: Most deposit transactions will automatically appear in your marketplace account but bank transfers or e-checks sometimes take 3-5 days to process.

Why choose Buy Now?

If you do not wish to deposit prepaid credits into your account, we provide the option of making a single direct purchase of a file with Buy Now. If you want to purchase an item without depositing, all you need to do is select the item you wish to purchase, click Purchase, and select Buy Now. You will then be directed to PayPal to make your payment via either PayPal account or credit/debit card.

Wojomarket does not recommend the use of download managers when downloading your purchased files from the Marketplace. Unfortunately, certain aspects of our system are currently incompatible with the way download managers usually access files, meaning your download may fail when using these third party programs. We recommend use of your browsers in-built download system.

If you do use a download manager successfully, you risk locking access to your files as our servers may record an abnormally large amount of requests to access and download the file (these programs usually create multiple connections to our server, each connection counting as a download). If you have used a download manager and access to one or more of your files has been restricted, please contact support for assistance.

There are some restrictions/limits on downloading files. 

• A file can not be downloaded more than 10 times in 24 hours.

Once you exceed this limit, your purchased item will be flagged as having been downloaded too many times in a 24 hour period and you will not be able to download the file for a further 24 hours.

• A file can not be downloaded more than 100 times in total.

A file can not be downloaded more than 100 times in total, regardless of the time frame in which these downloads occur. Once you have exceeded 100  downloads in total, you will see an error message if you try to download the item again.

It is considered that these are reasonable limits which should not be exceeded under normal usage circumstances, however if you require access beyond these limits, please open a ticket with Support and we will be happy to review your request. 

When contacting Support please include your Wojomarket username, the item in question, and your reason for requesting an extended download limit. 

Note: There is a limit on the number of times a buyer can download an item after they’ve bought it, not a limit on the number of times an item can be sold.

After you have completed your purchase you will be redirected to your Wojomarket account download page. There you can download the item you have just purchased, or any other item previously purchased that is still available on the Marketplace. You should download your item immediately after purchase, as we cannot guarantee that your purchased item will remain available on the Marketplaces. 

To access your download page at any time: 

• Log into your marketplace account
• From your account dropdown links, select 'Downloads'

Note: cmspro club recommends against the use of download managers to download your purchased files from the Marketplace.

The Wojomarket use PayPal to facilitate prepaid deposits and withdrawals. This article details some of the most common issues relating to the use of PayPal in conjunction with the Marketplace.

I made a purchase or deposited funds via PayPal a few hours ago, but it still hasn’t registered on my Marketplace account. What can I do?

A majority of the time PayPal payments will process instantaneously, but occasionally there can be a delay. 

• What payment provider you used - PayPal ?
• The Marketplace account user name related to the transaction.
• The email address related to the Paypal transaction.
• The unique transaction ID of the payment. 
• Any other receipt information relating to the transaction.

My Paypal account or funding source is not in U.S. dollars. Who manages the conversion?

All transactions that occur on the Marketplace will be in U.S. dollars. If your Paypal account, or funding source is in a currency other than U.S. dollars, you may incur a conversion fee by the payment provider.

To learn more about currency conversion via Paypal, please read their currency conversion article.

I received an email about a payment dispute or reversal and I can't log into my Marketplace account. What has happened?

This usually happens when a transaction has been disputed. This means your Marketplace account was credited or an item was purchased, but we have not received the money. Please contact Support for assistance.

PayPal won’t accept my payment. What can I do?

Unfortunately, we have no control over what PayPal will accept as a valid payment. If you are having difficulties paying by your selected method you will need to contact PayPal for further information or advice.

I have not authorized a deposit to the Wojomarket from my PayPal account but it is appearing on my statement. What's happened?

As soon as a user deposits credits for the Marketplace using a PayPal account, they are allowed to start purchasing and downloading digital items straight away. If you have not authorized this, then you may have been a victim of Identity Theft. In these cases we strongly suggest you contact PayPal immediately and inform them of this fraudulent activity so that they can stop any further payments and advise you of how best to proceed.

Unfortunately we cannot stop any future payments to our website if the culprit already has your valid credit card or PayPal details, as these transactions are handled by PayPal.

If PayPal is alerted, then they can stop any future payments from that account. For more information about Identity Theft, please visit PayPal's instructions on action to take in the event of identity theft.

I want to make a prepaid deposit of a custom amount which is not listed on the Deposit page of my Marketplace account. Can I deposit an unlisted amount?

Unfortunately we only accept deposits as listed in the increments listed on the deposit page. Any attempt to make a manual payment to us for any other amount will not be successful. If you prefer not to make a prepaid deposit to your account, or simply wish to make a one off purchase, you can now purchase files individually without the need to deposit funds into your account.

I want to request a refund for an item I have purchased. Who do I contact?

If you have purchased an item and it does not work as the item description claims or is faulty, please contact Support and explain in detail how it is malfunctioning, corrupt, or not as described.

Before submitting a refund claim, please review the comments on the item page – there is a good chance someone else may have had the same problem as you and the author might have already addressed the issue. 

Also make sure that you thoroughly read all of the item’s documentation in case there is an existing answer to your issue. 

If you initiate a charge back with your financial institution or dispute the transaction with PayPal, this will result in your Marketplace account being automatically disabled to guard against fraudulent transactions. This will most likely delay the refund process, so please contact Support before initiating a charge back.

Can I get a refund processed to my PayPal account?

We are unable refund any balance located in the ‘Deposits’ section of your member ledger to a PayPal account, as is detailed in the site's Membership Terms and Conditions, Section 13.

If Support elects to provide you with a refund for an item you have purchased, you will get a refund credited to your ‘Deposits’ member ledger balance, not a refund to your PayPal account. If you have any questions or require further clarification on any of the above points, please contact Support.

On the Wojomarket, files can be removed for download for a number of reasons, which includes but is not limited to the following:

• The author may have decided to delete the file from our system.
• The file may have been disabled due to a problem with it, and could be re-activated again after the problem is fixed and the author has updated it.
• We may have received a copyright complaint about the item.

Unfortunately when a file is removed or deleted from our system we cannot continue to offer it as a download for customers who have already purchased the item. It is important to note that Wojomarket does not make gurarantees as to the ongoing availability of files following initial download for these reasons.

This is why we strongly encourage users to download their files immediately after purchase and to store the originals in a safe place for future access. If you’re having problems with a file which is no longer available for download then see below if you are eligible for a refund.

A file I wanted to purchase is no longer available. What happened?

Items are occasionally removed by the item's author or Wojomarket staff.  This can be for many reasons. An author may decide they no longer want to sell the item, or an issue may be discovered with the item that warrants its removal.

Am I eligible for a refund?

Envato does have a refund policy surrounding removed files, and we will gladly honor it provided that one of the following two criteria is met:

• The file was removed within five days of your initial purchase.
• You have never downloaded the file.

As always, if the file does not work as described, is corrupt or contains bugs and we can verify this, we will offer a full refund of the purchase cost. To submit a refund claim, please contact Support. Please only contact Support for a refund if you meet the above criteria.

Unfortunately the Wojomarket does not provide support for purchased items that are in proper working order. Purchasers can contact the author either via the item page comments or via SiteMail (found on the author's user page) and ask for assistance. Authors are encouraged to offer support to buyers, but are not bound to do so.

If you have purchased an item and it does not work as described or is faulty, please contact support and tell them which file you purchased and exactly what the problem has been with the item. The item will be investigated, and if it is found to be faulty or not working as described it will either be fixed or a refund will be offered.

It is the buyer's responsibility to check compatibility of an item before purchase. Program version and file type needed are listed on every file page. Unfortunately the Wojomarket cannot offer a refund on purchased files that work correctly.

However, if you have purchased an item and it does not work as described or is faulty, please contact support and tell them which file you purchased and exactly what the problem has been with the item. The item will be investigated, and if it is found to be faulty or not working as described it will either be fixed or a refund will be offered.

We have had some issues with users downloading files which appear 'corrupt'. This is to do with the method of archival used. If you experience this problem you can try using WinRAR or StuffIt to extract the file or contact support for assistance.

If you have purchased an item and it does not work as described or is faulty, please contact support and tell them which file you purchased and exactly what the problem has been with the item. The item will be investigated, and if it is found to be faulty or not working as described it will be fixed or a refund will be offered.

Before submitting a refund claim, please review the comments on the item page – there is a good chance someone else may have had the same problem as you and the author might have already addressed the issue.  Also make sure that you thoroughly read all of the item’s documentation in case there is an existing answer to your issue.

Note: because of the nature of digital goods, support unfortunately cannot issue a refund or exchange unless the item is malfunctioning or corrupt, or does not work as described.

How can I get support for an item which isn’t working correctly?

Steps to take when troubleshooting an issue with a file:

• Read the help documentation
• Check the discussion on the item page
• See if the author offers support
• If there is a bug or the file does not work as described, Contact Support

The author isn’t responding to my questions.

Whilst we do encourage authors to provide support for their products, they are under no obligation to do so, and this is entirely their choice. This is part of the reason why files on the marketplace are so cheap. Because of this we provide you with live, working examples that you can examine prior to purchase, you are also encouraged to ask questions before you buy the file. Even though not all authors provide Support, Wojomarket requires that all items on our Marketplace work 100% as described.

This file isn’t working the way it was described or has a bug.

All files go through a thorough review process prior to being approved, but occasionally problems can slip through the cracks. If you believe that there is an issue with a file you have purchased, then please Contact Support and we will investigate. Remember to include as much detail as possible to expedite the process.

Authors on the Wojomarket will sometimes provide after-purchase technical support, at their discretion. If you have a question about a file, you may take the following steps:

• Check to see if the author has stated on their profile page or their item page that they will provide support or assistance. Some authors are glad to answer questions, other authors may choose not to.
• If the author provides support, leave a comment on the item page for technical assistance.
• If you’d like to inquire with the author about commissioning a custom modification of a file, please send a Site Mail to the author directly. You can do this by visiting their profile page and using the form in the right hand sidebar. Authors may choose to work with you at their discretion.

An item should work as stated upon download. If the item does not work as stated or is malfunctioning somehow, please contact support who will assist you. If the item is found to be faulty or not working as described you are eligible for a full refund.

If the author updates the file with fixes or new features, you can re-download any file you’ve previously purchased.

Items accepted to the Wojomarket are intended to work without author support. Reviewers check each file for quality standards and thorough description so buyers do not need to contact the author to make the file work. While we encourage authors to provide free support, authors are not required to do so. This allows the marketplace to keep item prices low, as otherwise the cost of a file would need to cover the time of the author to offer free support after sale.

If you have purchased an item and it does not work as described or is faulty, please contact support and tell them which file you purchased and exactly what the problem has been with the item. The item will be investigated, and if it is found to be faulty or not working as described it will either be fixed or a refund will be offered.

Sometimes you may find that you’re having trouble downloading a file that you’ve purchased.

Below are some common troubleshooting tips that may help you if you can’t download.

• First try clearing your web browser’s cache:
  • Chrome Tutorial
  • FireFox Tutorial
  • Internet Explorer Tutorial
  • Safari Tutorial
• Check if you have any firewall software running which might prevent a successful download.
• If you're using a wireless connection, plug your computer directly into the router/broadband modem.
• Try downloading the file again using an alternate browser or computer.
• Check your router to see if you have any content filtering enabled and temporarily disable it.
• Check with your ISP to make sure that you haven’t exceeded any download limits.

Also note that Wojomarket recommends against the use of download managers to download your purchased files from the Marketplace

If you still can’t download the file you’ve purchased please contact support for assistance. Please include the item name (or a link to the item) and your Wojomarket username under which it was purchased.

Wojomarket strive to maintain a fast approval process for its authors. Usually an item will be approved within 24 hours, but occasionally an influx of items will mean that the approval process will be slightly longer. An item might also be delayed for approval if it requires further evaluation for whatever reason.

You can see where your item is in the approval queue by visiting your Author Dashboard.

During review, items are screened and matched to the information provided in the upload process. If this information does not match, the review team may correct errors to approve the item rather than reject it outright. This is done at the discretion of the administration staff as a service to authors. 

If you are unhappy with changes made, you may wish to update the item.

If you wish to update an approved item (for example, add or remove tags, edit the preview image or similar) navigate to the portfolio page and select the from dropdown button select Edit. You do not need to fill out every section of this page, only the changes you wish to make. 

The first section of the Edit page (titled 'Update Description') is for changes which do not need to be checked by a reviewer. Any changes you make in this section will be applied automatically to your item. You must click 'Save Changes' following any edits in this section. 

The second section (titled 'Update Item and Tags') contains information that is checked by a reviewer before being applied to your item. Make your changes, ensure that you have added relevant notes explaining what changes you have made in the 'Message to Reviewer' section, and then click 'Submit Files for Review'. This places the item in an update queue. The update queue has priority over the regular review queue, ensuring that update reviews occur quickly. If the update is accepted, the item will automatically be visible in your portfolio with the desired changes.

If you have made changes to both sections, make sure you have clicked 'Save Changes' before submitting the item for review.

Titles, descriptions and tags are instrumental in helping buyers search for and find your file. They're also your best tool when it comes to effectively advertising your item on the Wojomarket. Think of them as the first glimpse buyers get of your item!

Item Titles

The Limitations

• Must be no more than 100 characters including spaces
• English characters only

Tips and Hints

Your title is the very first thing a potential buyer sees, so it's important to be informative, concise and professional. Include the most relevant information only, and avoid fluff. A title full of vague advertising buzz words is less effective than one that is clear and descriptive. 

Examples of Good Titles

• “This is the File Name” – Capitalize the first letter in each word. Small words like “of” and “an” may be lowercase.
• “Template with CMS” – Capitalize acronyms and abbreviations like XML and PSD.
• “WordPress Template” – Do follow the industry standard even if it doesn’t follow the normal capitalization rules. For example, use jQuery and CmaPro instead of Jquery and Cmspro.

Examples of Bad Titles

• “THIS IS NOT ACCEPTABLE” – Do not use all caps.
• “this is also not acceptable” – Do not use all lowercase.
• “Beautiful File” or “The Best Template” – Do not use subjective words like brilliant, amazing, or best. These words describe your opinion rather than what the file actually is, and aren't helpful for potential buyers.
• “User9909 – File Name” – Do not append your username or any other less-relevant information to the file name.
• “Apple-like Design” – Do not describe what your item is similar to in its title, describe what it actually is.

Item Descriptions

The Limitations

• Your description must accurately describe all elements of your main file. 
• If your preview includes any images, fonts or other assets not included in the main file you must note this. 

Tips and Hints

Your description must accurately describe your item, its technical and aesthetic qualities, requirements and limitations. 

• Explain your item in clear, plain language. Not every buyer will be an expert in your field, so it's important to make sure that you're not going to confuse them.  
• Include all relevant technical specifications and limitations of your item. For example, if you are selling a set of icons, are the icons individual files or do they all come on a single .PSD? Are the icon colors editable? Are vectors included as well? What dimensions are included? 

Once you've satisfied those requirements, it's time to think about how to best promote your item and yourself. Item descriptions have a lot more to offer in that regard than titles or tags— you can include more text, images and can customise the look of your description with HTML. 

• Put yourself in the buyer's place. If you were looking for an item like yours, what would you search for? What information would you need to know? What sets your item apart from the rest?
• Include example images of your item "in action", without misleading potential buyers. Make sure it's clear exactly what they receive in the main download.
• If your portfolio on any of the Marketplaces includes items related to the one you're describing, consider including links to those items. 
• Make sure your description is readable. Long blocks of plain text are hard on the eyes. Break your description up into relevant paragraphs with clear headings to keep buyers interested. 

Item Tags 

While the Marketplace search engine will take a look at all the title, text, and attributes of the file, quality tags are the most important tool for search. Tags should accurately describe your item, its specifications, subject matter, context and style. 

The Limitations

• Maximum of 15 tags. 
• Tags must be separated by commas, spelled correctly (using American Standard English) and should relate to your item, its specifications and its possible uses. 
• Do not use the same tags for every item. Each tag must be relevant to the item it is applied to. 

Tips and Hints

• Identify subjects or elements. – Any keyword list should start with the concrete subjects or elements in your submission. Subjects are frequently nouns or activities. E.g., flower, piano, banner, rotator, house, echo, teaching.
• Identify context, industry, or uses. If your item applies to a larger industry, profession, or field, make sure a key applies to it. E.g., business, chemistry, music, career.
• Identify functionality or features. Identify the functional elements, if any, in your file. Functionality can include a “contact form” in a theme, “tileable” in a texture, or “gallery” in a layout. Features can also include important attributes that buyers may search for.
• Identify Mood or Style. Choose a couple of keywords that communicate the thematic mood of a file’s design, or the design style. Don’t forget abstract terms like seasons, emotions, or concepts. Note: Avoid using over-used tag terms like "Web 2.0" or "sleek." These terms are popular and frequently applied incorrectly, which means poor search results for buyers.
• Clarify. Make sure your terms are clear and not ambiguous. For example, if you included the tag “bar” did you mean…
  • a pub where alcohol is served?
  • a physical object like a crossing-bar?
  • Bar, as in the verb “to stop or prevent”?
  • a navigation bar for the web?
  • a legal term or organization?

Add additional tags if it can clarify the elements and features of your file. Frequently, words for the context of another tag can help. “Bar” and “alcohol” might be used to search for a pub, while “Bar” and “traffic” might be used to search for a crossing bar or physical object.

• Check your spelling. Misspelled tags will not come up in searches for correctly spelled words. You can check your spelling with on-line dictionaries such as Merriam-Webster or the American English version of the Cambridge Dictionary.
• Use phrases – Tags don’t have to be a single word. If your file is an illustration of a brown bear, you may use the two word tag “brown bear.”
• Use lowercase – Do not capitalize words in tags unless they’re an acronym (e.g., NASA, RAID, etc).

Before submitting your first Item, consider the following factors, which frequently contribute to rejected submissions. Please note that this list should only be used only as a guideline.

CSS Rejections

• Low Quality: The most obvious: sometimes, the design simply isn't of a high enough quality to warrant being sold as a Premium item.
• Too General: Because many CSS files are available around the web for free, items must distinguish themselves, and go above and beyond what's typical.
• Similarity: If a new submission is far too similar to items that are already available on the marketplace, it will be rejected. To be accepted, yours must be either unique, or of a higher quality than the currently existing items.
• Inline CSS: Do not use inline CSS. Export all styling to an external stylesheet.
• Validation: Excluding any vendor-specific prefixes, all of your code must validate. Otherwise, it will be rejected.
• Inline -> Block: Do not place block level elements (div, h2, etc.) within inline elements (span, em).

JavaScript Rejections

• Degradation: If an item requires JavaScript to work, you MUST provide an operable degraded version as well. For example, picture sliders should still be functional, at a minimal level, even when JavaScript is disabled. The practice of progressive enhancement should be employed to ensure that the script gracefully degrades in such a way that it remains minimally accessible to all users (or at least, the vast majority).
• Complexity: The item is not of sufficient complexity or features to warrant approval. It's important to us that items we approve are unique and do not offer more of what is already abundantly available online. It's best to look at what scripts are already online and then possibly improve on what you find, possibly by adding unique features or even a superior implementation -- anything to differentiate your item from what's already available online.
• Implementation: The item's implementation is simply not up to the level of quality expected. There seems to have been only minimal thought given to application design. I can't see much abstraction or any intuitive API for the buyer. It seems somewhat rushed and a buyer would find it difficult to customize this or integrate with it their own design and preferences. I suggest looking into design-patterns in JavaScript and abstraction.

PHP Rejections

• Is it Unique: There are plenty of open source solutions available for nearly everything out there. We're really looking for unique functionality, or items which provide a unique twist to an existing functionality.
• Implementation: We expect code that's top notch, secure and well commented. A clean application design and proper abstraction is implicitly expected.
• Features: Less is more, sure; but when it comes to, say, a utility class, buyers are going to appreciate more features. There is such a thing as being too focused. Providing just a single, very simple feature isn't going to get you far unless its implementation is spectacular.
• Ease of Integration: The code must be easy for the purchaser to include in his existing projects relatively painlesslessly. Provide a more intuitive API, document your code better so that the user knows where he can hook into; provide separate config files to make it easier and provide a sample mini codebase to show them how it's done.
• Documentation: With code, documentation is king. Even for a very spartan utility class, we expect a well written, thorough help file expounding on the various methods it exposes, its signature and so forth. With a user script, take your time to create an installation guide and a quick start guide explaining all the features it provides. Please try to be as pictorial as possible in these guides. Our purchasers need not be tech savvy to use our scripts and being visual gets the point across quickly. Extra cookies for screencasts.
• Lack of Market Prospects: This doesn't happen often but, at times, we receive items that are generally well written, but have zero sales prospects. Before starting to write some code, please take a moment to think whether purchasers will pay money for such a functionality.

Other Rejection Reasons

• Browser Testing: Have you tested your design in IE7(optional), IE8+, Firefox, Safari, Chrome, and Opera? While we do allow for alternative displays for older browsers -- think simplified layout for IE8 users -- your design must not break in any of these. If they do, your item will be rejected, with a request from the reviewer to make the necessary updates.
• Documentation: Every item on Wojomarket must include documentation to make the installation process as simple as possible for the purchaser. While you don't have to teach the reader how to code, you should absolutely discuss any unique aspects of your template, which require further explanation.